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Terms and Conditions

Overview

The Urban Republic Online Store is operated by CG Computers Sdn. Bhd. using Open Cart. Throughout the site, the terms ‘we’, ‘us’, and ‘our’ refer to Urban Republic Online Store and CG Computers Sdn. Bhd.. CG Computers Sdn. Bhd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Our store is hosted by Open Cart. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Accuracy, Completeness and Timeliness of Information
Prices for products displayed in the Urban Republic Online Store are shown in Malaysian Ringgit (RM). Whilst every effort has been made to ensure the accuracy of the information, we reserve the right to withdraw or amend at anytime without notice.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

Product photos are for display purposes only, and the actual item may vary from the actual product. We have made every effort to display as accurately as possible the colours and images of our products that appear at our store. We cannot guarantee that your computer monitor’s display of any colour will be accurate

Refund/return policy.

Please choose carefully when shopping at Urban Republic Online Store. Be sure to check the system
requirements/specifications before proceeding to checkout and making your payment.

In buying a product sold as New, new products are warranted
to perform only in accordance with the functions expressly stated on the packaging or manual, be of reasonable satisfactory and not perfect cosmetic finish, as well as do not carry any other warranty of merchantability or fitness for purpose. We do not warrant that the product will function with any software or drivers other than those installed on the product at the time of your purchase.

Refunds or exchanges must be made at our Urban Republic outlets within seven (7) days of purchase and is solely at the Company’s discretion.

We will normally only refund in the event the goods:

  1. are of unacceptable quality (eg. due to a manufacturing defect)
  2. are received in a damaged state
  3. are supplied in the incorrect quantity


Refunds or exchanges will not be provided if you simply want a different colour, change of specifications, change a non-defective unit for a different model/brand, or if you simply change your mind. In some circumstances, we may need to send the goods to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. Evaluation process may take up to 14 to 21 working days. The Company shall be under no liability in respect of any defect arising from cosmetic defects, fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow the product instructions (whether oral or in writing), or misuse or alteration of the goods.

If we accept any goods for return or exchange that does not fall into any of the above categories, we WILL charge a twenty per cent (20%) restocking fee if the goods have been opened, or the packaging is already tampered with.

We will not be obliged to accept any goods that are damaged or tampered with in any way. Goods must be in new/original condition with all tags and packaging intact, with all packaging and manuals.

We highly recommend that you retain your proof of purchase. Refunds will be processed within 14 to 21 working days. Credit card refunds processing is subject to the Merchant bank’s processing time. When returning a product for a refund, you will be asked for your name, address, signature & banking account number under YOUR name as authorisation for the refund transaction into your credit card. There is strictly no cash refunds available over the counter.

Due to copyright issues, opened software cannot be returned. Please verify your system requirements prior to opening the packaging.

In the event that we approves for a refund or exchange, the customer will be notified of the appropriate procedures which must strictly be complied with in order to ensure a smooth process.

After seven (7) days of purchase, any requests for refunds or exchanges will not be entertained.

Warranty.
The Company will, at our discretion, honour the standard manufacturer warranties. Each individual product will have its own manufacturer warranty period & each product will have its warranty period judged individually, irrespective of if the products were originally ordered in a group.

Payment.
When paying via credit card, the credit card must be under your own name.

Please note, items will not be released until the transaction has been cleared by the bank and confirmed by our finance department.

Any use of fraudulent chargebacks simply to get free merchandise is not only strictly prohibited, but also constitutes a criminal fraud, and will be dealt with by reporting such chargebacks to the police, as well as referring the matter to a court of competent jurisdiction.

Price Change, Discounts, Sales & Promotions
From time to time, Urban Republic may offer discounts and/or promotions. Discount, sales and/or promotional offers and prices are only applicable when checking out whilst the offer is still valid. Time restrictions will be stated where applicable. Urban Republic reserves the right to amend, extend or terminate these offers at an earlier date without prior notice. For those who purchase item(s) before or after the sale period, price adjustments will not be made. Any requests for refund of the price change/discount will not be entertained.

Privacy Policy
When you purchase from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you provide us with personal information to complete a transaction, verify your credit card, place an order or arrange a delivery, we imply that you consent to our collecting it and using it for that specific reason only.

We may disclose your personal information if we are required by law to do so.

Terms of Service
We reserve the right to refuse service to anyone for any reason at any time. In the event that we make a change or to cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Cancellation of orders may be caused by (but not limited to) unavailability of a product or geographical locations unreached by the chosen delivery company etc.

Delivery times may vary depending on the geographical location of your delivery address.

You are responsible for providing current, complete and accurate purchase and account information for all purchases made at our store. You are responsible to promptly update your account and other information, including (and not limited to) your address, phone number and/or email address so that we can complete your transactions and contact you as needed.

We will not be held responsible for (and not limited to) failure to contact you or failure to deliver your items due to incorrect information provided.

Urban Republic Online Store reserves the right to amend the disclaimer or terms of service at any moment without prior notice.